The key to society is our incentives structure. If you incentivize workers that money creates happiness, then all we will ever see of of business will be ruthless tactics to gain more money. If we tell students that grades are more important than actually learning the material, then we create a lot of people that are good at regurgitating but not retaining.
How we incentivize people is indicative of the results we should expect. If you teach your people to follow processes mindlessly, then you should not expect logical reason when difficult issues arise. When you consistently make the treat your kids get after the sports game ice cream, then they will always view the ultimate treat to be the unhealthy option.
When we re-align the incentives around us to be effective, positive, and dynamic, then we open up the opportunity to see drastically better results.
More to come her, but I am tired tonight… but I need to get my writing in.